Membership Agreement

Article 1
Introduction

Last update: 09.01.2025

1.1. This user agreement regulates the terms and conditions of services provided by Longeva Alternative Health and Consulting Services A.Ş. (hereinafter Longeva A.Ş.). It also includes the usage rules for the Website, mobile applications and digital platforms. It is accepted that the User commits to comply with this Agreement from the moment they approve this Agreement while creating a Service Request or Professional Profile through the Website or start using the Website. If the conditions are not suitable for you, please do not use the Website and the services offered.

1.2.   Longeva A.Ç. has the right to unilaterally change or amend the Agreement, provided that it is not to the detriment of Users, in order to ensure the continuity of intermediary services, for future technical necessities or to ensure compliance with legislation. In case of any changes, Longeva A.Ş. will publish the current terms of use under the same link with a new date update on the Website, and if deemed necessary, will notify its users via email or mobile notification and submit it for approval. The renewed current Agreement will be valid from the moment it is published on the Website, and the use of the Website or services will be subject to the renewed Agreement terms from that moment.

Article 2
Definitions

Within the text of this Agreement;

2.1.   “Longeva A.Ş.” refers to Longeva Alternative Health and Consulting A.Ş.,

2.2.   “Website” https://www.longeva.com.tr internet site and IOS / Android based Mobile Applications and other digital platforms

2.3.   “User” refers to persons who use the Website for any reason,

2.4.   “Member” refers to the User who determines a username and password for themselves, subject to the condition of accepting this User Agreement by registering email and/or phone,

2.5.   “Service Recipient” refers to the real or legal person User who sends a Service Request to purchase any service offered by Service Providers through the Website,

2.6.  “Service Provider” (Service Supplier within the scope of the Regulation) refers to the person, organization or legal entity who creates a Professional Profile through the Website to provide services and approves this User agreement (If the Service Provider is a legal entity, the said definition also covers persons who carry out services on behalf of the Service Provider and work under it.),

2.7.   “Service Request” refers to the service request created on the Website by the Service Recipient to receive Offers from one or more Service Providers,

2.8.  “Offer” refers to the Service Provider's offer to provide services for a certain period and for a certain fee, sent in response to the Service Request sent by the Service Recipient,

2.9.   “Offer Model” refers to the model where after the Service Recipient creates their service request, this request is directed to Service Providers and Service Providers make Offers to the Service Recipient at their own initiative,

2.10.   “Reservation Model” refers to the model where the Service Recipient determines the day and time for the service they will request one-time or regularly when creating the Service Request and the Service Provider is directed by Longeva A.Ş.,

2.10.1.   ”Regular Service” refers to the model created by automatic renewal of the Service according to the selected frequency when the Service Recipient selects one of the options specifying frequency such as weekly or every 2 weeks in the Reservation Model,

2.10.2.   “Subscription System” refers to the system that is part of the Reservation Model and where the Service Recipient commits to receive regular service for the specified period in exchange for more affordable prices,

2.10.3.   ”Withdrawal fee” refers to the lowest amount among the options of the total fee of services that the Service Recipient could not complete from the services they committed to receive in the Reservation Model or the total uncommitted price difference of services received under subscription up to that point,     

2.10.4.   “Accepting Work” refers to the Service Provider undertaking the work in the Reservation Model and committing to perform the service specified in the details on the day and time specified within the Reservation,

2.10.5.   “Work Deletion” refers to the Service Provider notifying through the Website that they cannot attend any work they have accepted in the Reservation Model, citing an excuse,

2.11.   “Professional Profile” refers to the profile created by the Service Provider on the Website to promote the service they can offer to the Service Recipient, to make Offers to Service Requests presented by Service Recipients in the Offer Model, and to accept reservations made by Service Recipients in the Reservation Model,

2.12.   “Offer Fee” refers to the service fee that the Service Provider will pay to Longeva A.Ş. to gain the right to make an Offer to the Service Recipient in the Offer Model,

2.13.   “Commission Fee” refers to the fee that Longeva A.Ş. is entitled to at the rate determined by Longeva A.Ş. over the Agreed Offer for Agreed Works in the Offer Model, and the fee that Longeva A.Ş. is entitled to over the Fixed Price in the Reservation Model,

2.14.   “Fixed Price” refers to the standard unit fee to be paid by the Service Recipient to the Service Provider through the Online Payment System in the Reservation Model and including Longeva A.Ş.'s Commission Fee, previously announced on the Website for the service,

2.15.   ”Service Fee” refers to the fee of the offer that the Service Recipient agrees upon among the offers given by Service Providers through the Website in accordance with the Service Request of the Service Recipient in the Offer Model, and the fee that the Service Recipient is obliged to pay in exchange for the Service provided in accordance with the Service Request in the Reservation Model,

2.16.   ”Balance” refers to the fee defined to the Longeva A.Ş. account for the Service Provider to be able to make Offers to Service Requests directed to them in the Offer Model and to pay Commission fees that they are obliged to pay to Longeva A.Ş. after Agreed Work, and the fee that can be defined to the Longeva A.Ş. account for use in Reservation services within the scope of customer satisfaction in the Reservation Model,

2.17.   “Gift Voucher” refers to the fee defined to the Service Provider's balance at the initiative of Longeva A.Ş. in the Offer Model,

2.18.   “Credit Limit”, refers to the credit amount defined to the Service Provider's account by Longeva A.Ş. according to some criteria so that the Service Provider can continue to make offers and win jobs when there is insufficient amount in their Balance in the Offer Model, from which Offer Fees and Commission Fees can be paid,

2.19. “Available Balance”, refers to the current balance fee that the Service Provider can use after the Credit Limit, if any, that they can make offers by paying Offer Fee and/or pay Commission Fee when they win a job in the Offer Model,

2.20. “Agreed Work” refers to the acceptance of the Offer sent by Service Providers through the Website by the Service Recipient through the Website in the Offer Model, or the Service Provider indicating this through the Website after reaching an agreement with the Service Recipient, and the approval of the Service Request by the Service Recipient for services in the Reservation Model,

2.21.   “Online Payment System” refers to the system that ensures the collection from the Service Recipient of the fee for the service that the Service Recipient will receive through the Website in the Reservation Model, by Longeva A.Ş. or payment organizations that Longeva A.Ş. cooperates with, through credit card, bank card, and other payment methods that support online payment provided by banks under the provisions and conditions specified in this Agreement, and the system that ensures the collection from the Service Provider of the Offer Fee that the Service Provider pays to Longeva A.Ş. to make an Offer to the Service Request sent by the Service Recipient in the Offer Model and Commission Fees that they are obliged to pay to Longeva A.Ş., by Longeva A.Ş. or payment organizations that Longeva A.Ş. cooperates with, through credit card, bank card, and other payment methods that support online payment provided by banks under the provisions and conditions specified in this Agreement,

2.22.   “Agreement” refers to this User Agreement,

2.23.   “Regulation” refers to the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce published in the Official Gazette dated August 26, 2015 and numbered 29457, it refers to.

Article 3
Services Provided by Longeva A.Ş

3.1.   Longeva A.Ş. ensures that service, product or service request information whose content is created by the Service Provider and Service Recipient themselves is included on the Website in accordance with the content reported to it and within the framework of the provisions of this Agreement.

3.2.   Longeva A.Ş. is only a platform, it is not the owner or provider of the services on the Website. According to Article 6/4 of the Regulation, Longeva A.Ş. is an intermediary service provider and is not obliged to control the content provided by real and legal persons who use the electronic environment where it provides services, and to investigate whether there is an illegal activity or situation related to this content and the goods or services subject to the content.

TERMS OF USE

Article 4
Membership System

4.1.   Membership to the Website is free. Members can send multiple Service Requests simultaneously through a single Member account. Determining and protecting the Password is the member's own responsibility. The Member should not share their username and password with other people and should protect them carefully. The Member is directly responsible for the malicious use of their account by other people due to their own fault. Longeva A.Ş. has the right of full recourse to the Member for any kind of judicial/administrative monetary penalty and/or compensation that it will have to pay for this reason.

4.2.   The name, address, phone, e-mail, tax office, and other necessary information declared to the Website when creating a member account must all be current, correct and complete. The responsibility for damages that Members or 3rd parties will suffer due to incorrect or incomplete information belongs to the relevant Member.

4.3.   All rights related to membership and username and password can only be used by the relevant Member and cannot be transferred to third parties.

4.4. If the Service Provider or Service Recipient has an amount to pay to Longeva A.Ş., the account cannot be deleted without paying this amount.

Article 5
Creating Service Request

5.1.   Any User who is at least 18 years old and has the capacity to discern can create a Service Request by filling in the information requested in the registration form correctly and completely in accordance with the terms of this Agreement.

5.2.   Users who accept this agreement are deemed to have declared and accepted that they are over 18 years of age. They accept and declare that Longeva A.Ş. cannot be held responsible for situations that may arise contrary to this declaration in the Service Request and that it is their own responsibility.

5.3.   In order to create a valid Service Request, it is necessary to provide complete, accurate and clear information about the service (nature, characteristics, quality, dimensions of the requested work, place of performance and delivery, duration of the work, etc.) and for its content to comply with the conditions specified in this Agreement.

5.4.   Longeva A.Ş. publishes the Service Request after reviewing it using its own technology, if it is appropriate. However, all responsibility regarding the content of the Service Request belongs to the Service Recipient.

5.5.   Request content that is not in accordance with ethical and moral values should not be created, and offers should not be made for such content requests. All responsibility arising from creating such requests or making offers for such requests belongs to the request owner Service Recipient and/or the offering Service Provider.

Article 6
Offer Model

6.1.   The Service Provider offers to perform the service specified in the Service Request at the price specified in the Offer by making an Offer through the Website for a Service Request sent to them.

6.2.   The agreement between the Service Recipient and the Service Provider means that the service will be performed at the price specified in the Offer. The Service Provider has the right to change the Offer price depending on changes that may occur in service needs. In such cases, the parties should make updates on the Website by agreeing on the new price.

6.3.   The Offers given are valid and binding for the period specified by the Service Providers. Longeva A.Ş. cannot be held responsible if the Service Provider withdraws the Offer before the period they specified.

Article 7
For Service Providers: Offer Model Change and Cancellation Rules

7.1.   Any changes regarding the service subject to an agreed Offer should be jointly decided by the Service Provider together with the Service Recipient on the Website. If it is determined by Longeva A.Ş. that the parties have agreed and made an offer without notifying Longeva A.Ş. regarding a Service Request sent from the Website, in order to avoid paying intermediary fee to Longeva A.Ş., Longeva A.Ş. gains the right to the Commission fee for the service provided and the relevant Commission Fee is paid to Longeva A.Ş. by the Service Provider.

7.2.   Longeva A.Ş. may offer the bid submission process for Service Providers for a fee, and may charge an Offer Fee per bid or over the amount in the bid or in a different way. Even if the Service Provider conducts exploration or additional expenses for the services they bid on, the non-acceptance of their bid, their bid not being seen by the Service Recipient, the cancellation of the Service Request, or other Service Providers having also bid for the same service does not in any way mean that the Offer Fee will be refunded to the Service Provider. This fee is charged in exchange for the Service Provider's right to make an offer and is not refunded if the Offer is not accepted.

7.3.   Gift vouchers defined to Service Providers' accounts by Longeva A.Ş. have no material value and their cash refund cannot be requested by Service Providers. Offer Fee or Commission amounts are first deducted from the balance that the relevant Service Provider loaded themselves, then from the gift voucher amount loaded by Longeva A.Ş., if any. In case Service Providers request Balance refund, the amount to be refunded is calculated by deducting the gift voucher amount previously loaded by Longeva A.Ş., if any.

Article 8
For Service Recipients: Offer Model Change and Cancellation Rules

8.1.   If Service Recipients want to cancel their Service Request, cancellation requests must be notified through the Website or by sending an email to destek@longeva.com.tr so that Service Providers and Longeva A.Ş. do not experience any loss.

8.2.   It is not possible for Service Recipients to cancel Agreed Works through the Website, notification of agreed but unrealized works can only be made via email sent to destek@longeva.com.tr.

8.3.   Service Recipients' subsequent cancellation of their Service Requests or appointments agreed for service delivery does not impose any responsibility on Longeva A.Ş. and the Service Recipient is responsible for obligations that may arise in this regard.

8.4.   Service Recipients can create multiple Service Requests on Longeva A.Ş. However, if they create too many and consecutive invalid Service Requests, Longeva A.Ş. reserves the right to suspend user accounts by making these users passive in the system.

Article 9
Reservation Model

9.1.   Longeva A.Ş. provides a Reservation Model that foresees regular or one-time Service Provider referral at standard rates that are suitable for the days and times determined by the Service Recipient for some services according to their nature.

9.2.   The Service Recipient approves the Service Request by entering credit card or bank card information through the Online Payment System. The Service Recipient accepts that payment will be collected during reservation and for regular services, payments will be collected 24 hours before the reservation date.

9.3.   Although the service fee is collected, if the performance of the service is not possible within the Reservation Model Cancellation Rules in Article 7, the service fee is automatically refunded to the credit card or bank card by the bank. In this case, the Service Recipient does not need to operate a separate cancellation procedure.

9.4.   The Service Recipient can view the Service Provider details directed to them before the reservation day on the request detail page on the Website. The Service Recipient who does not accept the Service Provider assigned to them can request a change by sending an email to destek@longeva.com.tr at least 24 hours before the service date. Otherwise, the Service Provider is deemed accepted and no refund occurs when there is less than 24 hours until the service appointment.

Article 10
For Service Recipients: Reservation Model Change and Cancellation Rules

10.1.   Service Recipients can make reservation changes through the website until 3 hours before the start of the reservation. In exceptional cases, Longeva A.Ş. can also make reservation date changes for the Service Recipient.

Date change can be made maximum 10 times for any job.

The Service Recipient can postpone a job with a Service Provider when there is less than 24 hours but more than 3 hours until the reservation starts. However, if they want to cancel this reservation later, then the reservation fee is not refunded to the customer regardless of how much time is left until the job starts and reservation cancellation fee is charged from the Service Recipient's credit card according to Article 10.2.

10.2. Service Recipients can cancel their reservations through the Website without paying any extra fee until 24 hours before the reservation start.

In exceptional cases, if Longeva A.Ş. has not matched a Service Provider for the Service Recipient, the Service Recipient has the right to cancel regardless of the 24-hour rule.

However, if there is less than 24 hours until the reservation start and there is a Service Provider who has accepted the job, no Service Fee refund is made for services cancelled less than 24 hours before the Reservation start. When the Service Recipient wants to cancel on the Website, a warning screen appears and it is indicated how much they will pay if they cancel, if not indicated, the amount charged from the credit card is valid. The Service Recipient accepts to pay this amount by continuing the transaction.

10.3.   In cases where both the Service Recipient and Longeva A.Ş. are victimized due to the Service Provider not going to work, there is no obligation for Longeva A.Ş. or the customer to pay fees or compensation.

However, in such cases, for the Service Recipient to receive a fee refund, they must notify Longeva A.Ş. within 24 hours from the end of the reservation. In cases notified later, the service is deemed received and no refund can be made.

10.4.   Longeva A.Ş. can cancel jobs that are not within the scope of standard service, or the Service Recipient can be informed about their cancellation. If these jobs are cancelled, no fee can be demanded from Longeva A.Ş.

10.5.   If Service Recipients choose Regular Service within the Subscription System when making a reservation, they commit to completing the number of services included for the specified period and benefit from discounted prices. The commitment period and number of services are written on the page where the subscription is selected before the reservation. For example, a customer who gets a subscription for 3 months with a frequency of 4 per month commits to receiving 10 services.

If the Service Recipient wants to cancel their subscription, they pay the Withdrawal Fee. The Withdrawal Fee is calculated as the lower amount between the total uncommitted price difference of services received and the total of committed prices of remaining services. If the Service Recipient wants to use their right of withdrawal when there is less than 24 hours until the start of their next reservation, then in addition to the withdrawal fee, they are also obliged to pay that reservation fee according to the reservation cancellation rules mentioned above.

10.6.   Longeva A.Ş. reserves the right to ease the conditions in these rules, not to charge the mentioned fees, to make discounts or to refund these fees in order to ensure Service Recipient satisfaction.

10.7.   Cancellations in service-related reservations can only be made through the Website. Cancellations made by sending email are not considered and no fee refund is made.

Article 11
For Service Providers: Reservation Model Work Acceptance and Work Deletion Rules

11.1.   Service Providers can choose the ones they want from the job opportunities sent to them and accept the job by approving the job opportunity on the Website. A Service Provider who accepts a job commits to being at the service location at the specified day and time and starting the service. If they do not fulfill this commitment without notifying Longeva A.Ş. and without excuse, Longeva A.Ş. can remove the Service Provider from the system and reduce the number of opportunities sent to them.

11.2.   When Service Providers accept the job, they can view the Service Recipient's name, contact information, address information entered by the Service Recipient, and the location of this address on the map. This information is confidential and the Service Provider cannot share, distribute, or publish this information with third parties without the knowledge and permission of the Service Recipient.

11.3.   The Service Provider can communicate by using the contact information provided by the Service Recipient or by writing through the Website. The Service Provider cannot contact the Service Recipient with the aim of removing the Longeva A.Ş. platform from the middle. If the Service Provider contacts the Service Recipient with the aim of removing Longeva A.Ş. from the middle and this is detected, Longeva A.Ş. can remove the Service Provider from the system and demand compensation as much as the damage suffered.

11.4.   If the Service Provider wishes, they can delete the job information by entering the page of the job they accepted through the Website. In this way, their commitment to go to that job is eliminated. However, Service Providers can only make these notifications until 24 hours before the start of the reservation. If the Service Provider deletes the job they accepted when there is less than 24 hours until the reservation start, they are deemed to have made their notification to Longeva A.Ş. late and Longeva A.Ş. can remove the Service Provider from the system and reduce the number of jobs sent due to late notifications.

11.5. If Longeva A.Ş. cannot receive payment from the Service Recipient, then it has the right not to make payment to the Service Provider.

11.6. Longeva A.Ş. can make payment to the Service Provider at most as much as the fee it received from the Service Recipient for the job. If it cannot receive cancellation fee from the Service Recipient within the scope of job cancellation policy, it has the right not to make payment to the Service Provider.

Article 12
Creating Professional Profile for Service Providers

12.1.   Any User who is at least 18 years old and has the capacity to discern can create a Professional Profile that complies with the accepted conditions and content and gain the status of Service Provider (Service Supplier) after filling in the information requested in the registration form correctly and completely and approving the terms of this User Agreement.

12.2.   To create a Professional Profile, information requested at the time of registration such as name, brand, title, contact information, tax office, tax number must be provided completely and clearly. Additional documents, licenses, diplomas, service authorization certificates, trade registry certificates, chamber registrations and references that will prove having the necessary permit, license, license (if any) and qualifications, experience and ability to provide services related to the Professional Profile must also be entered and if requested by Longeva A.Ş., the originals or notarized copies of the documents must be presented.

12.3.   According to Regulation Article 5/4,

12.3.1.   The service provider who sells services through Longeva A.Ş. and is a merchant or tradesman must keep the following information completely: (i) At least one of trade name, business name or registered trademark name information. (ii) KEP address suitable for service. (iii) Tax identification number for tradesmen, MERSİS number for merchants. (iv) Information that the central address and approved phone number are available at Longeva A.Ş.

12.3.2.   The service provider who sells services through Longeva A.Ş. and is not a merchant or tradesman must keep the following information completely: (i) Name and surname. (ii) The province where their residence is located. (iii) Information that the central address and approved phone number are available at Longeva A.Ş.

12.4.   The conditions related to the Service Provider and the obligations of the Service Provider are detailed in this User Agreement. It is the responsibility of the Service Provider to deliver to the Service Recipient all documents including but not limited to documents, invoices, receipts that must be given as a result of the service, along with the performance of the service, within the legal legislation. Longeva A.Ş. has no responsibility regarding the provision of such documents. The earnings declarations that the Service Provider will report to the tax office where they are registered are under their legal responsibility and obligation.

Article 13
Content of Professional Profile, Service Request and Offers

13.1.   Professional Profiles, Service Requests and Offers and information, documents and declarations given by the parties will (a) not violate any third party's intellectual property rights such as copyright, patent, trademark or other rights; (b) not violate any law or secondary legislation in force (export control, consumer protection, unfair competition or misleading advertising related ones, etc.); (c) not contain declarations and promotional statements that are contrary to general morality and public order, dishonest and incorrect, deceptive, misleading or exploiting the lack of experience and knowledge of third parties, endangering life and property safety, damaging public health, exploiting patients, elderly, children and disabled people; (d) not engage in unfair competition with other licensed, permitted or licensed persons and institutions by providing services without license, permit or license from services that can be performed subject to license, permit or license, (e) will not unlawfully use registered trademarks and/or trademark signs even if not registered, will not unlawfully declare to be a dealer, distributor and authorized service of another company, (f) will not be insulting, defamatory, threatening or harassing; (g) will not be obscene or contain child pornography and (h) will not contain viruses, Trojans and other malicious software or computer programming applications that aim to damage or damage any system, data or personal information. Otherwise, Longeva A.Ş. has no responsibility, and such responsibility belongs to the relevant Service Provider or User. If there is a situation contrary to the legislation related to the application made or the profession, Longeva A.Ş. reserves the right to make changes to the Service Provider profile, delete the profile, suspend it until the deficiency is remedied and prevent the Service Provider from re-registering to the Website.

13.2.   All kinds of responsibility regarding Professional Profiles, Service Requests and Offers belong to the relevant Service Provider, Service Recipient or User and Longeva A.Ş. has no responsibility.

Article 14
Payment

14.1.   In cases where a payment organization that Longeva A.Ş. cooperates with acts as an intermediary for the Online Payment System; the relationship between the payment organization and the Service Recipient and Service Provider is independent of Longeva A.Ş. and the fulfillment of obligations and responsibility foreseen by the relevant legislation belongs to the relevant payment organization.

14.2.   Longeva A.Ş. reserves the right to give instructions to the payment organization not to transfer the relevant amount to the Service Provider and/or to cancel the relevant Service Request in case of incomplete or defective performance of services paid through the Online Payment System to the relevant Service Recipient, inability to find a Service Provider suitable for the Service Request or cancellation of the service.

14.3.   If agreements are made with payment organizations for the Online Payment System, Longeva A.Ş. is only obliged to convey the necessary instructions to the relevant organization for the payment/refund of the relevant amounts. The storage and secure keeping of User information and all other necessary information by the relevant payment organization and the secure performance of the transactions made is the obligation of the relevant payment organization.

14.4.   In order to ensure the functioning of the system defined in this user agreement, the Service Provider who performs the service in the Reservation Model appoints Longeva A.Ş. as a representative exclusively for the collection of fees related to the services they provide at Longeva A.Ş. on their own name and account from the Service Recipient. The Service Recipient will fulfill their payment obligation within the scope of the service contract by making payment to Longeva A.Ş. as the representative of the Service Provider for services. If this representation authority specified in this article is not given by the Service Provider or is subsequently cancelled, Longeva A.Ş. has the right to terminate the user agreement and cancel the Service Provider's membership.

Article 15
Payment in Offer Model

15.1.   Service Recipients make direct payment to the Service Provider after the performance of the service for the service fee related to the Offer they accept. Service Recipients must request the invoice, sales receipt or waybill of the fee they pay from the Service Provider. Service Recipients must make a written contract with the Service Provider, and if they will give a prepayment or advance, they must get and keep their document or receipt.

15.2.   The Service Provider collects the service fees from the Service Recipient themselves over the Offer they have reported to Longeva A.Ş. in exchange for a receipt or invoice.

15.3.   Service Providers make balance loading specific to the service they will receive from Longeva A.Ş. to their accounts defined at Longeva A.Ş. using the Online Payment System with bank card, credit card or similar payment means. In cases where payment is made with the Online Payment System, if the card is used unlawfully by someone other than the cardholder, the process is carried out according to the provisions of Bank Cards and Credit Cards Law numbered 5464 dated 23.02.2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette dated 10.03.2007 and numbered 26458.

15.4.   When the Online Payment System is used, receipts/invoices in exchange for services or other documents that need to be issued are issued by the relevant Service Provider if there are obligations to issue according to relevant legislation. Invoices/receipts or other documents related to such services cannot be requested from Longeva A.Ş. and Longeva A.Ş. is only obliged to issue invoices to Service Providers for Commission Fee and Offer Fee related to their own services.

15.5. The Service Provider can make offers by paying Offer Fee with the loading they make to their Balance. When they win a job, Commission Fees are collected from this Balance. Longeva A.Ş. can define a Credit Limit according to the Service Provider's platform activities. With this Credit Limit, the Service Provider can continue to make offers in the amount of Available Balance they can see in their account. In these cases, the Balance and/or Available Balance amount can go negative. The Service Provider cannot make any change or closure request regarding their account without bringing the Available Balance amount to positive. Longeva A.Ş. reserves the right to initiate legal proceedings for Service Providers whose Available Balance is negative and who do not close it.

Article 16
Payment in Reservation Model

16.1.   Service Recipients make instant online payment using bank card, credit card or similar payment means using the Online Payment System. In cases where payment is made with the Online Payment System, if the card is used unlawfully by someone other than the cardholder, the process is carried out according to the provisions of Bank Cards and Credit Cards Law numbered 5464 dated 23.02.2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette dated 10.03.2007 and numbered 26458.

16.2.   If requested by Service Recipients, Longeva A.Ş. can make fee refunds or give instructions to the contracted payment organization for refunds within the change and cancellation rules specified in Article 10.

16.3. Longeva A.Ş. can make payment to the Service Provider at most as much as the fee it received from the Service Recipient for the job. If Longeva A.Ş. cannot receive cancellation fee from the Service Recipient within the scope of job cancellation policy, it has the right not to make payment to the Service Provider.

16.4. Longeva A.Ş. reserves the right to give instructions to the payment organization not to transfer the relevant amount to the Service Provider and/or to cancel the relevant Service Request in case of incomplete or defective performance of services paid through the Online Payment System to the relevant Service Recipient, inability to find a Service Provider suitable for the Service Request or cancellation of the service.

16.5. The Service Recipient must pay the cancellation or reservation fees they are obliged to pay to Longeva A.Ş. in the Reservation Model. If the Service Recipient does not make the payments they are obliged to pay to Longeva A.Ş. and their Available Balance goes negative, Longeva A.Ş. can restrict the use of the Service Recipient's account and prevent them from creating a new prepaid reservation request until they pay the amount they need to pay to Longeva A.Ş. When the Service Recipient wants to create a reservation again, they can create their reservation by also paying the amount they previously needed to pay to Longeva A.Ş.

Article 17

Service Fee Refund / Exercise of Right of Withdrawal

17.1.   In the Offer Model, the Service Recipient has the right to withdraw from the contract without showing any justification and without paying penalty clause, provided that the service has not been performed and the service has not been started, in case of disagreement with the Service Provider. Service Fee refund will be made by the relevant Service Provider and cannot be requested from Longeva A.Ş. The Service Recipient must inform Longeva A.Ş. of this situation by canceling the Service Request through the Website.

17.2.   In the Offer Model, Longeva A.Ş. does not accept any responsibility in disputes that may arise between the Service Provider and Service Recipient regarding payment, service cancellation, discount or fee refund.

17.3.   In the Reservation Model, the right to withdraw from the contract can be used until 24 hours before the service start time. If the Service Recipient has an active, unexpired subscription and wants to exit the Subscription System before the committed time or number of services is completed, they can use the right of withdrawal by paying the Withdrawal Fee determined by Longeva A.Ş. The Service Recipient must inform Longeva A.Ş. of this situation by canceling the Service Request through the Website or email.

17.4..   In the Reservation Model, Longeva A.Ş. will give instructions to the payment organization it cooperates with for the refund of the relevant fee only in the following cases:

a) Mandatory cancellation of the Service Request or Agreed Work in appropriate conditions or based on force majeure situations;

b) Mandatory cancellation of the Service Request due to the inability to convey the Service Request to the relevant Service Provider;

c) Cancellation of the Reservation upon User request within the rules in Article 7 due to the Service Provider's failure to perform or despite the approval of the Reservation by the Service Recipient;

d) Partial or complete mandatory cancellation of the service due to the service scope not matching the Reservation.

17.5.   In Services paid with payment means other than the Online Payment System option, service fee refund is made directly by the Service Provider.

Article 18

Service Responsibility, No Warranty and Independence of Relationship

18.1.   In the Offer Model, Longeva A.Ş. has no responsibility in the offer, proposal, acceptance, contract and payment stages between the Service Recipient and Service Provider. Longeva A.Ş. does not guarantee that there will be compatibility between the Service Recipient and Service Provider or that it will find or provide a Service Provider capable of doing the Service Recipient's job at the desired time and place in the Service Recipient's region. Service Recipients must conduct the necessary research about the Service Provider themselves.

18.2.   All kinds of responsibility regarding services to be received from Service Providers through the Website belong to Service Providers. Longeva A.Ş. has no responsibility.

18.3.   Longeva A.Ş. does not endorse the Service Provider or their services, does not guarantee working performance or the result or quality of the services provided. Longeva A.Ş. may make a ranking, rating and categorization among Service Providers through some algorithms within the system such as Member voting and Member comments, and may highlight some Service Providers because they are highly liked, preferred/recommended or satisfied by users. This ranking or rating should not be considered as an approval or guarantee given by Longeva A.Ş.

18.4.   Longeva A.Ş. is not responsible for the relationship between the Service Provider and Service Recipient, and Longeva A.Ş. has no responsibility for damages that the Service Provider may cause to the Service Recipient or 3rd parties during the service or at any time. However, Longeva A.Ş. offers Longeva A.Ş. Guarantee to Service Recipients on Agreed Works through the Website in order to ensure service quality and Service Recipient satisfaction. Work agreed through Longeva A.Ş. can only be covered by Longeva A.Ş. Guarantee if the conditions in the Longeva A.Ş. Guarantee are met.

18.5.   In the Reservation Model, Longeva A.Ş. directs the Service Request to the most suitable Service Provider profiles among the Professional Profiles registered in the system according to the availability of Service Providers and the content of the Service Request, and Service Providers have the right to approve the Service Request at their own initiative and choice. Longeva A.Ş. cannot be held responsible if no Service Provider accepts the Service Request. Longeva A.Ş. will only show the necessary care for services to be provided at the specified time and over the specified Fixed Price.

18.6.   Longeva A.Ş. makes no guarantee or commitment regarding the reliability of Service Providers, that they are suitable and competent to provide the relevant service, the delivery or timely delivery of services, their safety and error-free nature, the adequacy or reliability of results to be obtained from service use, or that service quality meets expectations. Longeva A.Ş. only tries to interview the relevant Service Providers regarding the services in the Reservation Model and tries to conduct reference checks with the information provided by the Service Provider when it deems necessary. Even if verified by Longeva A.Ş., reference checks do not determine a Service Provider's future behavior.

18.7.   Although Longeva A.Ş. has no responsibility, it will make every effort to ensure the correct and complete performance of the services provided by Service Providers. However, in case Service Providers cause any damage to Service Recipients and 3rd parties due to gross negligence or fault and/or lawsuits and proceedings on this matter are directed to Longeva A.Ş., Longeva A.Ş. reserves the right of recourse to the Service Provider or to offset/deduct from rights and receivables at Longeva A.Ş for all damages and also court costs, fines and attorney fees.

18.8.   In the Reservation Model, Longeva A.Ş. has no responsibility for errors arising from the Service Recipient or Service Provider (giving wrong date, Service Recipient not being at the address at service start time, Service Provider not going for service performance at the relevant date and time, not finding a Service Provider suitable for the day and time preference specified by the Service Recipient during reservation, etc.). Longeva A.Ş. will make maximum effort to prevent such situations from occurring. However, it will not pay any fee or compensation to the Service Provider or Service Recipient for errors or damages that occur.

18.9.   Longeva A.Ş. reserves the right to apply different sanctions to the Service Provider in case the Service Provider does not go to or start the agreed work to the Service Recipient for service performance at the determined date and time. These sanctions may include making changes to the Service Provider profile, deleting the profile, suspending until deficiencies are remedied, preventing the Service Provider from re-registering to the Website and claiming compensation.

18.10.   The accuracy of information or statements specified by the Service Provider in the Professional Profile is committed by the Service Provider, Longeva A.Ş. has no responsibility.

18.11.   The responsibility for all kinds of permits, approvals, control certificates, licenses etc. that must be obtained within the scope of current legislation regarding the service belongs to Service Providers, otherwise all kinds of administrative, legal and criminal responsibility that may arise belongs to the Service Provider. Service Providers are responsible for damages that Longeva A.Ş. and 3rd parties have suffered and/or will suffer for this reason and the obligation to compensate all kinds of damages.

18.12.   Longeva A.Ş. does not declare or commit that information coming to the Service Recipient from national, local or other official offices or third parties is accurate, error-free or current, or that it is current and actual on the date the Service Recipient checks the said information.

18.13.   The parties are directly responsible for all kinds of taxes, fees, charges, payments and similar obligations arising from service contracts to be made between the Service Provider and Service Recipient. Due to services and products listed on the Website operated by Longeva A.Ş., Longeva A.Ş. is not in the status of seller, provider, manufacturer, producer, dealer, agent, advertiser or media organization within the scope of the Consumer Protection Law and relevant legal legislation.

18.14.   Longeva A.Ş. does not accept responsibility for disputes or damages that may arise between Longeva A.Ş., Service Recipient and Service Provider due to the sharing of personal data such as name, address and phone number of Service Recipients registered in its system with Service Providers for the purpose of creating offers or providing the relevant service. Service Recipient and Service Provider have consented to the processing of their personal data for the marketing and fulfillment of services within the scope of this agreement and to sharing them in accordance with the purposes in this agreement. According to articles 5(c) and 5(f) of the Personal Data Protection Law numbered 6698, the processing of personal data of Service Recipients and Service Providers and sharing only between contract parties does not require explicit consent.

18.15.   Service Recipient information is shared by Longeva A.Ş. with the Service Provider for the provision of service or creation of offers. This information sharing is done to ensure that the service is performed completely and without problems. Longeva A.Ş. is absolutely not responsible for the use of such information by the Service Provider for any situation or purpose such as advertising, marketing, personal etc. without obtaining the Service Recipient's approval, sharing or transferring with third parties, or problems that may arise between the Service Recipient and Service Provider(s) or damage that may occur.

18.16.   There is no employment, consultancy, contracting or agency relationship between Longeva A.Ş. and the Service Provider.

Article 19
Relations and Transactions with Users (All Users)

GENERAL RIGHTS AND OBLIGATIONS FOR ALL USERS

19.1.   Users are exclusively responsible for all relationships and transactions between them.

19.2.   Users should avoid racist expressions and behaviors containing hate speech, contrary to personality rights or morality; otherwise User rights may be terminated and the situation may be reported to relevant authorities.

19.3.   If an investigation is opened or a trial is conducted regarding both Service Provider and Service Recipient Users for any criminal behavior before, during and after the service, Longeva A.Ş. will convey the requested information and documents to relevant judicial authorities when necessary.

19.4.   Service Recipients or Service Providers cannot write positive or negative comments without receiving or providing service for themselves or someone else, cannot write content that will create unfair competition about another person's work products, brand, trade name and services.

Article 20
Service Recipient's Obligations

20.1.   All kinds of administrative, legal and criminal responsibility that may arise due to the Service Recipient's non-compliance with this Agreement conditions belong to the Service Recipient personally.

20.2.   In the Offer Model, the Service Recipient can only accept one Offer for a Service Request. Acceptance of the offer creates a legally binding contract in which the Service Recipient commits to make payment to the Service Provider.

20.3.   In the Offer Model, when the Service Recipient and Service Provider agree on the Offer, the Service Recipient accepts to pay the amount specified in the Offer directly to the Service Provider in exchange for the Service received.

20.4.   In the Reservation Model, the Service Recipient accepts to pay the Fixed Price foreseen for the services given when the Service Provider approves the Service Request through the Online Payment System.

20.5.   The Service Recipient will not contact the Service Provider without the knowledge of Longeva A.Ş. regarding a Service Request created through the Website, to exclude Longeva A.Ş., to agree at a lower price or to avoid paying Commission Fee.

20.6.   The Service Recipient accepts that Longeva A.Ş. is in no way a party to the contract and has no responsibility in the contract made with the Service Provider.

20.7.   In the Reservation Model, the Service Recipient accepts to have the relevant service amount collected from the credit card, and to inform Longeva A.Ş. if the previously shared credit card information changes.

20.8.   The Service Recipient accepts that credit card information can be stored in the payment organization system that Longeva A.Ş. has an agreement with or in the Longeva A.Ş. system with “first 6 last 4 digits” to the extent permitted by legislation, and that it has the authority to share with system operators. Longeva A.Ş. does not accept responsibility for problems arising from technical malfunctions in the payment organization system.

20.9.   The Service Recipient is responsible for all taxes related to the service, except for taxes arising from Longeva A.Ş.'s income.

20.10.   The Service Recipient accepts to allow the Service Provider or their personnel to enter the place where the service will be seen or exploration will be made for the service, to take photographs of the place, and if this permission depends on someone else, to provide this permission, so that some services can be priced correctly by the Service Provider.

20.11.   Permission may need to be obtained from official authorities or building managers for some services to be performed. Or some services may be performed depending on certain days and times. The Service Recipient accepts to provide necessary permits and that they can only receive service for the foreseen days and times.

20.12.   According to the circular of the Revenue Administration dated 07.04.2015 and numbered GVK-98/2015-1, when various services are provided in non-commercial places such as home, garden, apartment, provided that they are not continuous, within the scope of the exception in Article Ek 9 of the Social Insurance and General Health Insurance Law numbered 5510 and paragraph (6) of the first paragraph of Article 23 of the Income Tax Law numbered 193, wage payments made to those working in home services are considered exempt from income tax. There is no need for the Service Recipient to make any declaration to the tax office for these people, to make withholding from wages and for any declaration to be given by the Service Provider. Longeva A.Ş. is only obliged to issue invoices to the Service Recipient regarding its own service commission.

20.13.   However, the Service Recipient accepts and commits to insure the Service Provider daily and report to the relevant institution in cases where there is a legal requirement.

20.14.   The Service Recipient is obliged to take occupational health and safety measures in the areas where the service will be performed.

Article 21
Service Provider's Obligations

21.1.   All kinds of administrative, legal and criminal responsibility that may arise due to the Service Provider's non-compliance with this Agreement conditions and performance obligations undertaken towards the Service Recipient belong to the Service Provider personally.

21.2.   In the Offer Model, the offer given by the Service Provider for the Service Request can be accepted by the Service Recipient. Acceptance of the offer means a binding contract in which the Service Provider commits to provide service under the specified conditions.

21.3.   In the Reservation Model, if the Service Provider approves the Reservation, they accept and declare that they will perform the service at the time and place specified in the Service Request.

21.4.   The Service Provider will not contact the Service Recipient separately without the knowledge of Longeva A.Ş. regarding a Service Request created through the Website, to exclude Longeva A.Ş., to agree at a lower price or to avoid paying Commission Fee.

21.5.   The Service Provider accepts that Longeva A.Ş. is in no way a party to the contract and has no responsibility in the contract made with the Service Recipient.

21.6.   The Service Provider accepts that credit card information can be stored in the payment organization system that Longeva A.Ş. has an agreement with or in the Longeva A.Ş. system with “first 6 last 4 digits” to the extent permitted by legislation, and that it has the authority to share with system operators. Longeva A.Ş. is not responsible for malfunctions that may occur in the contracted payment organization system.

21.7.   The earnings declarations that the Service Provider will report to the tax office where they are registered are under their legal responsibility and obligation.

21.8.   The Service Provider accepts to take all measures related to work safety and occupational health necessary during the performance of the work or for the performance of the work, that they and their personnel have received the necessary training on this subject and that the responsibilities on this subject do not belong to Longeva A.Ş.

21.9.   If the Service Recipient applies to Consumer Arbitration Committees and/or Consumer Courts for any material or moral damage and/or for defective goods/defective service, except in cases where Longeva A.Ş. is at fault, and shows Longeva A.Ş. as the defendant instead of the Service Provider, Longeva A.Ş. is primarily obliged to make the best defense and direct the relevant request to the right place, and despite all its defense, if a compensation or penalty in favor of the Service Recipient and against Longeva A.Ş. emerges in the Arbitration Committee decision or Consumer Court decision, the Service Provider will pay this compensation/penalty together with its subsidiaries (court and execution fees, delay interest and opposing party attorney fee) to Longeva A.Ş. in full.

Article 22
Longeva A.Ş.'s Authority and Obligations

22.1.   Longeva A.Ş. has the right to temporarily stop or completely suspend the operation of the system when it deems necessary. Users do not pay any usage fee to Longeva A.Ş. for the use of the Website, for this reason they will not make any request from Longeva A.Ş. due to the system being stopped or suspended.

22.2.   Longeva A.Ş. or the payment organization it cooperates with may temporarily suspend or completely stop the possibility of Service Recipient and Service Provider users making online payments with credit cards due to transactions that raise security suspicion. For this reason, Longeva A.Ş. has no responsibility towards its Users or 3rd parties.

22.3.   Longeva A.Ş. or the payment organization it cooperates with has the right to check the limit adequacy of the card subject to the Online Payment System before approving the Service Request within the scope of the Reservation Model.

22.4.   Longeva A.Ş. owns the intellectual rights of all data created by the use of the Website. Longeva A.Ş. reserves the right to prepare and share demographic reports with such information without disclosing User information. These operations do not constitute a violation of the provisions of Longeva A.Ş.'s privacy policy.

22.5.   Longeva A.Ş. can inform its Users about promotions and new services or projects or news via email or push notification. If Users do not want to receive such emails, they can stop receiving such notifications by making a written notification to [destek@longeva.com.tr] or through the commercial communication channel that reaches them.

22.6.   If there is any dispute regarding violation of intellectual rights among Users, Longeva A.Ş. is obliged to act based on a finalized and executable court decision that will be presented to it. In other cases, Longeva A.Ş. acts at its own discretion.

22.7.   Comments/evaluations from Users regarding Service Providers are published in a way that all Users can see after necessary approval, control and correction by Longeva A.Ş. Longeva A.Ş. has the authority to edit, sort or publish or not publish such comments. Longeva A.Ş. reserves the right to temporarily or permanently change or terminate the Website (or a part of it) at any time with or without prior notice.

22.8.   In order to protect the integrity of the Website, Longeva A.Ş. can prevent some Users and Users at certain Internet Protocol addresses from accessing the Website at any time based on its own initiative.

22.9.   Service Provider and Service Recipient are legally and criminally responsible for the content they have uploaded to the Website according to Article 4 of Law No. 5651. The fact that the content has been published by Longeva A.Ş. does not remove the responsibility of the Service Provider and Service Recipient.

22.10.   Longeva A.Ş. reserves the right to make some or all of the services paid or free in the future. The pricing and commission policy of some services may change from time to time according to the number, intensity or quantity of services purchased or provided.

22.11.   Longeva A.Ş. can use SMS, email or other technical means to verify Users' email addresses, mobile phone numbers and other information if it wishes.

22.12.   If it is determined that Members violate this Agreement or to the extent required by the situation, Longeva A.Ş. can prevent them from using the Website and accessing Membership rights without having to show any reason, suspend Membership, temporarily stop usage.

22.13.   In accordance with the legal regulation introduced by the Revenue Administration, e-invoice and e-archive invoice applications have been implemented at Longeva A.Ş. E-archive invoices of Users who are not e-invoice users will be created and stored electronically. Notification regarding invoices created electronically will be made to Users' email addresses within 7 days at the latest and invoices will be sent via email in PDF format. Invoices created electronically can be used as legal documents before all official authorities and institutions.

22.14.   According to the Tax Procedure Law General Communiqué (Serial No: 464) published in the Official Gazette dated December 24, 2015 and numbered 29572, Longeva A.Ş., which is an Intermediary Service Provider; as of 01.01.2025, regarding transactions carried out within one-month periods of the calendar year; (i) Internet address or addresses where intermediary service is provided, (ii) Name surname/title, TCKN/VKN information and workplace address information of real or legal persons to whom intermediary service is provided, (iii) Each collection amount and date related to goods and service sales/rental transactions carried out on behalf of those to whom intermediary service is provided, is obliged to transmit electronically through the BTRANS system of the Revenue Administration.

Article 23
Website Content

To the extent legally permitted under applicable laws,

23.1.   Longeva A.Ş. does not commit that the Website will work error-free, uninterrupted and securely.

23.2.   Longeva A.Ş. cannot guarantee that files downloaded from the Website will not contain viruses or malicious software.

Article 24
Liability Limitations

24.1.   To the extent legally permitted under applicable laws, Longeva A.Ş. does not accept any responsibility arising from the actions of any third party, Website users, advertisers or sponsors regarding the Website or the use of the website.

24.2.   Longeva A.Ş. is not responsible for any data loss arising from the operation of the Website or the application of its conditions.

24.3.   Longeva A.Ş. takes reasonable protective measures. However, no responsibility is accepted for damages arising from such data breaches in case User information falls into the hands of malicious people and is used maliciously as a result of attacks that may be made on its computer network and existing database information in this network.

24.4.   Longeva A.Ş. does not accept responsibility for all kinds of direct or indirect, material or moral damages arising from third parties' behavior related to the use of the Website, including but not limited to physical injury, emotional distress, and/or damages that may arise from a Service Provider's services or a Service Recipient's failure to pay the Service Provider for the service provided outside the Online Payment System.

Article 25
Copyright Policy

25.1.   Visual and written content presented on the Website is for personal use. Longeva A.Ş. is the owner or license holder of all materials (“Materials”) including all domain names, logos, graphics, sounds, icons, designs, texts, images, html code, other codes, demonstrative, written, electronic, graphic or machine-readable technical data, applied sales system, business method and business model included in the Website content and intellectual and industrial property rights related to them and is under legal protection. Unless otherwise stated, it is prohibited to use for commercial or personal purposes without citing sources or obtaining permission. Except for the User's own photos and portfolio, it is prohibited to publish any element on this site in another medium or internet site.

25.2.   The right of the software used in the design of these pages and database creation belongs to Longeva A.Ş. Copying, using or subjecting these software to reverse engineering processes is strictly prohibited.

25.3.   The copyrights of all comments and criticisms sent to Longeva A.Ş. belong to Longeva A.Ş. Longeva A.Ş. reserves the right to make changes, delete or not publish comments. Longeva A.Ş. reserves the right to use all information, comments and criticisms linked to the user account in relation to its own marketing activities, subject to terms of use, privacy principles and applicable legal regulations.

Article 26
Content on the Website

26.1.   Ideas, advice, explanations, reviews, offers or other information or content published through the Website belong to the relevant authors. The said authors are completely responsible for the mentioned content. Longeva A.Ş. does not guarantee the accuracy, completeness or usefulness of any information on the Website or does not accept, endorse or accept responsibility for the accuracy or reliability of any idea, advice or explanation given by any person shown on the Website.

26.2.   The Website may contain links or references to other internet sites that are not under the control of Longeva A.Ş. Longeva A.Ş. does not accept responsibility for the content of external sites linked to and other links on these sites.

26.3.   Longeva A.Ş. reserves the right to remove content that would be illegal or prohibited on the Website and to terminate the membership of users who share such content. These contents include, but are not limited to, the following:

• Content containing racism, hate speech, encouraging physical harm or insulting Users;

• Content containing or advocating harassment;

• Junk mail, chain letters, bulk or unwanted messages (spamming);

• Sharing misleading or false information;

• Content that encourages illegal activities, threatening, obscene, defamatory or demeaning others;

• Sharing materials or links that violate copyrights;

• Unauthorized sharing of password-protected or access-restricted content;

• Content involving exploitation of individuals under 18 years of age;

• Illegal weapon production, privacy violation or spreading malicious software;

• Content requesting passwords or personal information;

• Unauthorized commercial activities (competitions, draws, pyramid schemes, etc.);

• Content that violates third parties' intellectual property rights;

• Unfair trade practices and content that restricts competition;

• Content contrary to consumer protection laws.

26.4.   The User accepts in advance that the profile content they have created on Longeva A.Ş. will be indexed by various search engines, may be displayed on search sites' search result screens and will be seen by third parties/institutions, and that they will be personally responsible if the information they share in the profile contains any illegality.

Article 27
Rights of Service Recipients as Consumers

27.1.   Real or legal person Service Recipients who act for non-commercial or non-professional purposes are considered Consumers according to the Consumer Protection Law numbered 6502.

27.2.   The Service Recipient with consumer status has the right to apply to Consumer Arbitration Committees or Consumer Courts according to the value of the goods or service, showing the Service Provider as the addressee, regarding defective goods and defective service related to the work performed by the Service Provider. In such a case, Longeva A.Ş. can submit the contact information of the Service Provider to the relevant arbitration committees or Consumer Courts.

Article 28
Resolution of Disputes and Competent Court

28.1.   This Agreement is subject to the laws of the Republic of Turkey.

28.2.   The parties first strive to resolve amicably among themselves all kinds of disputes that may arise from the application and interpretation of this Agreement. They accept and declare that Istanbul (Cağlayan) Courts and Execution Directorates are exclusively competent for the resolution of disputes that cannot be resolved amicably.

Article 29
Storage of Information and Evidence Agreement

29.1.   User information, offers, comments and evaluations will be stored in the Longeva A.Ş. system for at least three (3) years.

29.2.   The parties declare, accept and undertake that they will accept Longeva A.Ş.'s commercial books and records and data stored in Longeva A.Ş. systems as conclusive evidence in all kinds of disputes in disputes that may arise from this Agreement according to Article 193 of HMK No. 6100.

29.3.   In any dispute, electronic data, image and sound recordings suitable for proving the facts subject to dispute are accepted as documents according to Article 199 of HMK.

Article 30
Breach and Termination of Agreement

30.1.   In cases arising as a result of Users acting contrary to the provisions of this Agreement, users are responsible for compensating all kinds of damages that Longeva A.Ş. and 3rd Parties will suffer. Longeva A.Ş. reserves the right to unilaterally terminate or suspend the Agreement in case of violation of Agreement provisions.

30.2.   The parties can terminate this Agreement at any time they wish. The parties' receivables from each other are not affected at the moment of termination of the Agreement.

This Agreement remains in effect as long as the Website is used and unless a new agreement is presented by Longeva A.Ş.